Ireland, Dublin
Posted 5 years ago
Job Summary

The Customer Service Representative I position answers telephone inquiries, emails or faxes and is responsible for resolving customer and cardholder requests to ensure satisfaction and retention.
Job Responsibilities:
  • Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various Comdata products
  • Drive provider retention by offering solutions to callers by encouraging Comdata product usage
  • Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures
  • Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
  • Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
  • Candidates should be flexible with regard to staffing and system problems that may arise in the call center environment
  • High School diploma or equivalent required, some college strongly preferred
  • 1+ years of experience in customer service required
  • Previous call center experience¬†is¬†strongly preferred
  • Must possess strong MS office Suite proficiency
  • Must have strong keyboarding skills with greater than 30 wpm
  • Strong verbal and written communication skills
  • Able to practice active and attentive listening skills, demonstrate proficient grammar, and deliver clear concise professional communication
  • Have highly adaptive communication and language skills to meet customer on their level
  • Demonstrate confidence and manage control of interaction as needed
  • Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
  • Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds departmental adherence and attendance policies
  • Demonstrate solid technical skills and quickly learn Comdata Legacy systems
  • Deliver exceptional customer service skills
  • Ability to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy
  • Must be able to sit at workstation for a minimum of 7 hours per day while using a computer, keyboard, mouse, and phone headset
Additional Information:
  • This is a permanent fulltime position
  • Paid training which occurs Monday – Friday from 8 AM – 4 PM (typically 2 to 4 weeks of training)
  • Eligible for full benefits pack on your first day
  • Advancement opportunities for top performers
  • Friendly and fun environment

Job Features

Job CategorySales and Marketing

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